This category includes profile options that control the general display parameters in all the Collections work queues.
Work Queue Configuration Category
| Profile Option | Default | User Access | System Administration: User | System Administration: Responsibility | System Administration: Application | System Administration: Site |
|---|---|---|---|---|---|---|
| IEX: Enable Work Queue Statuses | No | Update | Update | Update | Update | |
| IEX: Hide Bankruptcy in UWQ | Yes | Update | Update | Update | Update | |
| IEX: Territory Access Level | No Default | View Only | Update | Update | Update | |
| IEX: UWQ Complete Node Days | 30 | Update | Update | Update | Update | |
| IEX: UWQ Default Pending Days | 10 | Update | Update | Update | Update | |
| IEX: Work Queue Access | Full | Update | Update | Update | Update |
Set this profile option to display or hide the Active, Pending, and Complete subnodes in the Collector's Work Queue. If set to Yes, collectors can use the Actions menu to update the status of work items assigned to them.
Set to No to display bankruptcies tasks for collectors in Collector's Work Queue.
This profile option determines the level at which the IEX: Territory Assignment concurrent program runs. It can be set at the customer, account, or bill-to level. This setting assigns collectors at the desired level and is the same data level you do business with your customers. The default value is Customer.
You must rerun the IEX: Territory Assignment concurrent program, if you change the setting. See: IEX: Territory Assignment concurrent program.
Enter the number of days a work item will stay in the Complete node before it is removed.
Enter the number of days a work item will stay in the Pending node before moving to the Active Node.
Note: If you set this profile option to null, work items will remain in the Pending node for 20 days.
Allows either Full or Restricted access to the Collector's Work Queue. Full access provides visibility to all customers. Restricted access provides visibility to only those customers assigned to the Collector that is logged in.