If you have installed Oracle Bill Presentment Architecture (BPA), your collectors can view customer invoices online in a browser window. Since BPA retrieves billing data from multiple sources, including the transactional accounting data from Oracle Receivables, your collectors have access to more comprehensive billing information to answer questions and resolve non-payment issues. Your collector can view the invoice in the same format the bill presented to your customers.
You can view an invoice using BPA from the following tabs in Oracle Advanced Collections:
Profile tab
Dispute History
Promise History
Transactions tab
To view an invoice, highlight an invoice. Right click and select View Invoice from the pop-up menu.
A browser window opens to display the invoice formatted by a template in Bill Presentment Architecture. You can drill down to view more detailed billing information, if available for the invoice.
Note: You must log in using a self-service application to be able to view invoices using BPA.
For more information, see: Bill Presentment Architecture.