In addition to crediting either part or the entire balance due of a transaction, Receivables lets you credit individual transaction lines. For example, if a transaction has several line items, you can partially or fully credit the amount due for each line or only a single line item.
Prerequisites
Navigate to the Transactions Summary or the Credit Transactions window.
Query the transaction to credit.
If you are in the Transactions Summary window, select the transaction, then choose Credit.
Enter general information for this credit memo. See: Crediting Transactions.
Choose Credit Lines.
Note: If you are viewing a credit memo in which you have already credited transaction lines, Receivables displays these credit memo lines in the Lines window. Use the list of values to select additional transaction lines to credit.
Select the transaction line to credit from the list of values.
Enter either the Quantity and Unit Price or the Amount to credit for this line. If you enter the quantity and unit price, Receivables calculates the amount. You can overapply a credit memo line if the transaction type of the transaction you are crediting has Allow Overapplication set to Yes.
You can only enter a positive amount if the Creation Sign of this credit memo's transaction type is Positive Sign. You can enter a negative amount if the Creation Sign of this credit memo's transaction type is either Negative or Any Sign. See: Transaction Types.
Note: If you enter a quantity, the unit price is the unit price of the original invoice or commitment line you are crediting. If this price is not available and you are crediting a standard credit memo line, the default is the unit price of the standard line adjusted for any currency differences. If you specify an amount and a quantity for a credit memo line and Receivables cannot default a value for your unit price, the default unit price is the Amount divided by the Quantity.
Repeat steps 6 and 7 for each transaction line to credit.
To enter or review the account assignments for a credit memo or tax line, choose Distributions. See: Reviewing Accounting Information.
To enter or update sales credit information for a credit memo line, choose Sales Credits. See: Reviewing Revenue Credits.
To associate freight information with your credit memo lines, choose Freight. See: Reviewing Freight Information.
To review or update tax information for this credit memo line, choose Tax. See: Reviewing Tax Information.