Receivables lets you enter and update sales credits for your credit memos. If you are reviewing a credit memo against a specific invoice or commitment, Receivables derives the default sales credits from the original invoice or commitment sales credit line.
Receivables also defaults the salesperson's assigned sales group, if one is available. You can change the default.
If you are viewing an on-account credit memo, all sales credits are assigned to the primary salesperson you entered in the Transactions window. See: Creating On-Account Credit Memos.
If AutoAccounting depends on sales credits and you change the Salesperson field, Receivables displays a decision window that asks if you want to rerun AutoAccounting for this credit memo line. If you choose Yes, Receivables reruns AutoAccounting and updates your revenue accounts for this credit memo line. If you rerun AutoAccounting for this sales credit line, and you have already posted the credit memo account assignments, the original accounting entries and sales credit record are not updated. In this case, new accounting entries and sales credit records are created to offset the original sales credit entries and to note the new ones. If you choose No, Receivables does not run AutoAccounting, but does save the changes to the sales credit information.
If you define your AutoAccounting for Tax, Unbilled, Unearned, and AutoInvoice Clearing Accounts to use sales credits, and you enter Yes to rerun AutoAccounting, Receivables updates these classes which are associated with this credit memo line and are currently based on salesperson.
Warning: Always use the Revenue Accounting Management (RAM) wizard, not the Transactions workbench, to adjust sales credits on a credit memo, if that credit memo's revenue was previously adjusted via the Revenue Accounting Management (RAM) wizard. See: Entering Revenue Credits.
Prerequisites
Navigate to the Transactions Summary or the Transactions window.
Query the credit memo to view.
If you are in the Transactions Summary window, choose Open.
Choose Sales Credits.
To update sales credits, enter a new Revenue Credit or Other Credit percentage or Amount.
To split sales credit with another salesperson, perform the following:
Update the sales credit Amount or percent for the primary salesperson, then choose New Record.
Enter the Name of the new salesperson and the percentage of sales credit they will receive.