Receivables lets you view detailed or summary information about your invoices, receipts, credit memos, debit memos, and commitments that have outstanding balances.
Use the Account Details window to view the status, due date, number of days late, dispute amount, and the balance due for a specific transaction. You can view more detailed information about a transaction by choosing the Details button. Use this window to view details about receipts, as well.
Note: The Account Details window does not display receipts, credit memos, on-account credits, adjustments, and debit items that have a transaction type with Open Receivables set to No. Transactions assigned to a transaction type with Open Receivables set to No do not update your customer balances and therefore are not included in the standard aging and collection process.
You can update the due date for a transaction in this window if the AR: Update Due Date profile option is set to Yes.
Note: You cannot update the due date of an invoice included in a draft or final balance forward bill regardless of the setting of the AR: Update Due Date profile option. Allowing update to the due date of individual invoices of a balance forward bill causes problems with aging.
To view information for a specific transaction, such as customer bill-to and ship-to addresses, payment terms, due date, status and invoice lines, choose the Transaction Overview button.
Suggestion: To automatically display receipts at risk and include them when calculating a customer's past due balance, set the profile option AR: Include Receipts at Risk in Customer Balance to Yes. See: Overview of Receivables User Profile Options.
If this profile option is set to No, you can include receipts at risk by choosing Include Receipts at Risk in Customer Balance from the Tools menu and then re-executing your query.
Navigate to the Account Details window.
To limit your query, enter selection criteria in the Find Account Details window. For example, enter a Transaction Number, a range of Due Dates, a Bill-to Customer Name, transaction Class, Status, or low and high values of Balances Due to select only those transactions. Leave a field blank if you do not want to limit your query to transactions matching that criteria.
Choose Find.
Select the item to view, then choose Details.
Note: When you navigate to either the Receipts or Transactions workbench from the Account Details window, you cannot view the next transaction by pressing the Down Arrow key. To display the next transaction, return to the Account Details window, select the transaction to view using either the mouse or Down Arrow key, then choose Details again.
Navigate to the Account Details window.
To limit your query, enter selection criteria in the Find Account Details window.
Choose Find.
Select the transaction to view, then choose Activities.
You can also view activities for a receipt. See: Reviewing Receipts and Applications.
Navigate to the Account Details window.
To limit your query, enter selection criteria in the Find Account Details window.
Choose Transaction Overview.
To view additional information about this transaction, open the More tabbed region.
Note: The Lines and Transaction Total fields in the Transaction Overview window do not include any inclusive or exclusive tax amounts for the transaction you are viewing. However, the Unit Price and Amount fields for the individual transaction lines will include tax if the tax code or tax group for this line is tax inclusive.
Receivables lets you view complete information for a specific transaction in the Balances window. The Balances window displays the original transaction amount, the total amount of receipts, credit memos, adjustments, and late charges applied to this transaction and any discounts taken.
Note: If Bills Receivable is enabled, then the Balances window also displays information about your bills receivable assignments.
The Balances window also indicates at what level a receipt, credit, or discount was applied to this transaction and the type of adjustments that were created. For example, you may have created two types of adjustments for a single transaction; one of type 'Charges' and another of type 'Freight'. Similarly, more than one credit memo may have been applied; one at the Line level and one at the Tax level.
Receivables displays the total amount of each action affecting this transaction in the 'Total' column and displays how the line, tax, freight, and late charges balances were affected in the 'Balance' row.
Use the Line Number field to view line-level balances for a transaction, after a receipt application has been made. See: Applying Receipts in Detail.
By default, the Balances window displays transaction balances in the currency in which they were entered, but you can view amounts in your functional currency (if different from the entered currency) by checking the Functional Currency box.
In the Account Details window, query a transaction and choose Balances.
In the Transactions window, query a transaction and, in the Balance Due region, choose Details.
In the Transactions Summary window, query a transaction and choose Balances from the Tools menu.