This section provides a brief description of some of the fields in the Customer Profile Classes window, as well as in the Customer set of pages, both at the account and site levels.
See: Adding and Updating Account Profiles.
Automatic Cash Rule Set: Determines the sequence of AutoCash Rules that Post QuickCash uses to update the customer's account balances. If an Automatic Cash Rule Set is not defined at the profile class or customer account or site level, then Receivables uses the Automatic Cash Rule Set that you specify in the System Options window.
AutoReceipts Include Disputed Items: Check the AutoReceipts Include Disputed Items check box to include debit items that have been placed in dispute when you create automatic receipts for customers.
Balance Forward Billing: To send a single, consolidated bill to customers assigned to this profile class, select the Enable check box. If you select the Enable check box, select the bill level and type of printing format for the balance forward bill. See: Balance Forward Billing.
Bill Level: The level, account or site, at which you can generate balance forward bills.
Selecting Account as the Bill Level at the customer profile class or account profile level lets you generate a single consolidated account level bill for all sites (with Balance Forward Billing enabled) for an operating unit.
The Bill Level at the site profile level is a read-only field, defaulted from the account profile level. To generate site level bills, you must select Site as the bill level at the customer profile class or account profile level and enable Balance Forward Billing at the site profile level.
Collector Name: Enter a default Collector for customer accounts or sites.
Credit Analyst: Select the default credit analyst for customer accounts or sites. The credit analyst is responsible for monitoring the creditworthiness of the account and for assisting in the resolution of credit-related issues. Oracle Credit Management automatically assigns this analyst to credit review requests.
Credit Classification: Select the default credit classification for customers assigned to this profile class. Updated classifications are assigned to the customer, either in Credit Management or through the Assign Customer Credit Classification concurrent program. Credit Management uses the credit classification for credit reviews.
Note: When a credit review is performed for a customer who has relationships with other customer accounts and sites, Credit Management consolidates this information in the case folder.
Credit Check: If you select the Credit Check box, then Oracle Order Management will check the customer's credit before creating a new order, provided that the Payment Term and Order Type associated with the order also require credit checking. Receivables does not check your customer's credit when you create transactions in Receivables.
Credit Limit: The total amount of credit in this currency to give to customers with this profile. This field is used by Oracle Order Management. If credit checking is active for this customer and their outstanding credit balance exceeds this amount, then all new orders for this customer are automatically put on hold in Oracle Order Management.
A customer's outstanding credit balance is calculated using Credit Check Rules that you define in Oracle Order Management. For more information, see: Define Credit Checking Rules in the Oracle Order Management Implementation Manual.
Note: If you are using Oracle Credit Management, then you should update credit limits only via the submission of credit recommendations following a credit review.
Currency: The currency for which you want to define amount limits. You define currencies in the Currencies window.
Dunning: To enable Oracle Advanced Collections to send dunning letters to customers with past due items, check the Send Dunning Letters check box.
Enable Late Charges: To assess late charges for customer accounts or sites, select the Enable Late Charges box. See: Setting Up Late Charges.
Grouping Rule: Enter the grouping rule to use for customers. See: Grouping Rules.
Match Receipts By: Enter a Match Receipts By rule to indicate the document type that customers will use to match receipts with invoices during AutoLockbox validation (optional).
Minimum and Maximum Charge Per Invoice: If the late charge amount that Receivables calculates for a past due debit item in this currency is outside the entered range, then Receivables assesses the entered minimum or maximum charge.
Minimum Customer Balance: If the customer balance of past due items in this currency is less than the minimum amount that you specify here, then Receivables does not assess late charges. Receivables ignores this option when the selected late charge calculation method is Average Daily Balance.
Minimum Invoice Balance: If the balance of a past due invoice in this currency is less than the minimum invoice amount that you specify here, then Receivables does not assess late charges on this item.
Minimum Receipt Amount: Oracle Receivables does not generate automatic receipts in this currency that are less than this amount. You can also define a minimum receipt amount for a receipt method. Receivables will use the larger of the two minimum receipt amounts when creating automatic receipts.
Minimum Statement Amount: The minimum outstanding balance in this currency that a customer must exceed in order for Receivables to generate a statement. For example, if you enter 100 in U.S. dollars, then Receivables does not generate a statement if the customer's outstanding balance is less than or equal to 100 USD. The default minimum statement amount is 0.
Order Credit Limit: The maximum amount of an individual order. This field is used by Oracle Order Management. If credit checking is active for this customer and they exceed this amount on a new order, all new orders for this customer are put on credit hold in Oracle Order Management.
The default order credit limit is the amount you enter in the Credit Limit field. If you enter a Credit Limit, you must either enter an Order Credit Limit or accept the default. The limit per order must be less than or equal to the Credit Limit. You must enter a Credit Limit before entering an Order Credit Limit.
Note: If you are using Oracle Credit Management, then you should update credit limits only via the submission of credit recommendations following a credit review.
Remainder Rule Set: Enter a Remainder Rule Set to specify how Post QuickCash applies any leftover receipt amounts created by a partial receipt application (optional). If you do not enter a Remainder Rule Set, Receivables marks the remaining amount Unapplied.
Review Cycle: Select a review cycle period from the list of values. The periodic review cycle specifies how often to perform a credit review in Credit Management. For example, you can specify that the creditworthiness of an account is reviewed each month.
Receipt Grace Days: Enter the number of Receipt Grace Days that you allow customers with this profile to be overdue on receipts before they will be assessed late charges. For example, if you enter 10, customers have 10 days beyond the transaction due date to pay before they incur a penalty or late charges.
Note: Receipt grace days affect whether late charges are calculated for balance forward bills using the Average Daily Balance method.
Send Credit Balance: To send statements to customers, even if they have a credit balance, select the Send Credit Balance check box.
Statements: To send statements to customers, select the Send Statement check box.
Statement Cycle: If you select the Send Statement check box, enter a Statement Cycle. Statement cycles indicate how often to print your statements.
Tax Printing: To indicate how to print tax on invoices for customers to whom you assign this profile class, enter a Tax Printing value. If you did not enter a default Tax Printing value in the System Options window and you do not specify one here, then Receivables uses Total Tax Only as the default value when you print invoices. See: Transactions and Customers System Options.
Payment Terms: Enter the default payment terms for customers. The payment terms available for selection depend on whether you enabled balance forward billing. See: Setting Up Customer Profile Classes for Balance Forward Billing.
To enable the update of default payment terms when entering transactions for customers, check the Override Terms check box. To provide discount incentives for early payment to customers using this profile class, check the Allow Discount check box. If you allow discounts, enter the number of Discount Grace Days after the discount term date that customers using this profile class can take. If you do not allow discounts, Receivables skips this field. See: Discounts.
Tolerance: Enter the credit check tolerance (percentage over the credit limit). If a customer account exceeds this tolerance when credit checking is performed, then new orders for this account are put on hold.
These fields are available only at the customer account profile or customer account site profile level, in the Customer set of pages.
Account Status: The status of this account. You can define additional account statuses in the Receivables Lookups window by selecting the lookup type 'Account Status.'
Clearing Days: You can enter a number of Clearing Days (optional) in the Customer set of pages. This is the number of days that it will take for a bank to clear a receipt that has been remitted (for factored receipts, this is also the number of days after the maturity date when the customer risk of non-payment is eliminated).
Collectible (% ): The percentage amount of this customer's account balance that you expect to collect regularly.
Credit Hold:
If credit checking is active for your customer and the customer exceeds its credit limit, then all new orders for the customer are put on hold in Order Management, and Order Management automatically initiates a credit review request.
If the credit analyst determines that a customer should be placed on credit hold, then Credit Management automatically places the customer on credit hold by selecting the Credit Hold check box on the Account Profile subtab of the Accounts Overview page.
After you place the credit hold, you cannot create new orders in Order Management, nor can you create invoices for this customer in Oracle Projects. However, you can still create new transactions for this customer in Receivables.
Attention: You can use the Credit Hold check box to manually place customer accounts or sites on credit hold. If you use Credit Management, however, then do not make manual updates because Credit Management automatically updates this box. See: Credit Holds.
Credit Rating: The credit rating for this customer. You can define additional credit rating names in the Receivables Lookups window by selecting the lookup type 'Credit rating for customers.'
Attention: Credit Management does not use the credit rating for credit reviews. Instead, it uses the credit classification that is assigned to the customer either in Credit Management, or through the Assign Customer Credit Classification concurrent program.
Minimum Dunning Amount: If a customer has a past due balance in this currency that is greater than the minimum dunning amount specified for this currency, then Oracle Advanced Collections selects this customer for dunning, provided that the scoring engine or strategy uses this value.
Attention: If you have defined a dunning site for a customer and have set the AR_USE_STATEMENTS_AND_DUNNING_SITE_PROFILE profile option to Yes, you must define a minimum dunning amount for the customer.
Minimum Dunning Invoice Amount: You can also define the minimum invoice amount in a specific currency for a customer account or site. If a customer does not have any past due items in a specific currency with balances greater than the minimum invoice amount that you specify for this currency, then Advanced Collections does not select this customer for dunning in this currency.
For example, a customer's site has a minimum dunning amount of $100 and a minimum dunning invoice amount of $40. If this site has four past due USD invoices, each with a balance of $30, then Advanced Collections will not select this site for dunning in this currency, even though its total past due balance ($120) exceeds its minimum dunning amount.
Next Credit Review: The next credit review date for an account is calculated based upon the last review date and the review cycle period. All eligible accounts meeting the criteria are selected when you submit the Periodic Credit Review concurrent program in Credit Management.
Risk Code: The credit risk code for your customer. You can define additional risk codes in the Receivables Lookups window by selecting the lookup type 'Customer credit risk.'